OK, so I don’t want this blog to become a soap-box for me to rant from, and I try and provide information which is useful and specific to the industry. However this has really angered me where Amazon UK’s so called ‘buyer guarantee’ isn’t what it appears. Three weeks ago I purchased some Adobe software from an Amazon UK marketplace seller. I strongly suspect due to the poor quality of the packagaing that the item is in fact counterfeit. Long story short rather than Amazon ‘protecting’ me and allowing me to return the item for a refund, I have to prove its counterfeit before any further action can be taken? Mind boggling! And there was me thinking that their buyer guarantee (along with the sale of goods act and the distance selling act) would enable a swift and painless refund!
Buyer beware!
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